insurance billing practices


As a courtesy to you, our patient, we will be happy to accept assignment of benefits for most insurance companies. However it must be understood that the contract is between the patient and the insurance company. The patient is fully responsible for any amount not paid by the insurance carrier.

  • Commercial Insurance:

Currently we have ten providers who are contracted with Blue Cross Blue Shield.
Rick Abbott, DC - Chiropractor
Keiko Gill, DC - Chiropractor
Wesley Moore, DC
Meagan McLaughlin, DNP, FNP-C
Maria Kennedy, LCSW
Marion Clement, ND - Naturopathic Doctor
Birgit Lenger, ND - Naturopathic Doctor
Sy Cloud, L.Ac. - Acupuncturist
Beverly Sorenson - Acupuncturist
Jennifer Swift - Family Nurse Practitioner

 

  • Federal Government Insurance:

Medicare/Medicaid/GEHA/Tricare/VA/Mailhandlers does not cover naturopathic care.

As of 1/1/2014, Federal Blue Cross / Blue Shield is covering naturopathic care, including massage services, and NHC is a preferred provider.

We do have denials on file from Medicare for naturopathic/acupuncture services so if you have a secondary policy, not supplemental, they may be covered.  Some secondary policies that have been billed and have accepted these denials for naturopathic services are:  Wells Fargo (Alaska Care), Blue Cross, Aetna, EBMS, ASEA, and IBEW.  Wells Fargo and ASEA do not cover Acupuncture services. 

At this time we are not accepting any new Medicare patients for Dr. Abbott.

Jennifer Swift, Family Nurse Practitioner is not accepting Medicare patients at this time.

 

  • Workers’ Compensation/Personal Injury:

There are separate Benefit Verification Forms online for Workers’ Compensation or Personal Injury; again you will have to provide this information with your completed paperwork upon check-in.

If you are being treated for a Workers’ Compensation claim you must be seen by our chiropractors or our family nurse practitioner first.  They will be able to refer you to see a naturopathic/acupuncture provider if it is appropriate. 

We do not bill third party auto insurance.  If you are in an auto accident we will only bill your auto insurance policy. 



At Natural Health Center, LLC we make every effort to collect insurance portions due from your insurance company before we transfer the balance to your responsibility.  Sometimes we require your help with this process.  This includes submitting appeals on your behalf when a “non-covered” provider denial is received and you have verified via your Benefit Verification form they were a covered provider. 

If your insurance requests information from you to process claims, we will give you a written notification that the information is needed and a two week grace period to follow up with your insurance to provide that information to them.  If after this time the information is not returned or being followed up on, the balance will be transferred to you and any future services you may have at the clinic will need to be paid for in cash at the time of service.


For questions about billing please call our Billing Specialist, Brianna Bryan, at:  (907) 561-2330 or e-mail us.

For your convenience, here is a link to the insurance equality law:
AS 21.36.090. Unfair Discrimination